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China - LTS Coordinator

Shanghai, China


  • Manage LTS technicians
  • Provision of first level contact for customers
  • Performing remote diagnostics of software and mechatronics systems
  • Sales of LTS offered by TGW CN
  • Dispatch internal and external technicians
  • Utilisation of case tracking tools
  • Collating and creation of reports
  • Interaction with senior management

Required Skills:

  • Degree in the field of IT , Computer Science or electrical engineering
  • Software skills
  • Experience with customer communication
  • Analytical thinking and problem solving
  • Experience with Remote support
  • Demonstrates  Ownership and proactive action
  • Stress management skills
  • Ability to communicate technical instructions to non-technical persons
  • Written and spoken skills in English & Chinese

Desired Skills:

  • Demonstrates Leadership
  • German language
  • Customer service background
  • Material Handling Industry
  • PLC or IT
  • WCS or WMS experience
  • Sales thinking
  • Experience with interaction with foreign colleagues

We are looking forward to receiving your convincing application documents including
•    curriculum vitae
•    photo and
•    relevant certificates
to be sent by mail or e-mail.

Justin QIU
HR Supervisor
(+86) 021-6047 5900